Terms of Service

Welcome to Mermerica. These Terms of Service ("Terms") govern your access to and use of the Mermerica website (mermerica.com), mobile applications, and other online products and services (collectively, the "Services") provided by Mermerica ("Company", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Access and Account

To access certain features of our Services, you may be required to create an account. When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be of legal age in your jurisdiction to use our Services. By using our Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

Your account is personal to you and cannot be transferred, sold, or assigned to any other person or entity. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2. Our Products

We make every effort to display our products as accurately as possible. However, the colors and appearance of products may vary depending on your monitor, screen settings, and other factors. We do not guarantee that your monitor's display of any color will be accurate.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time. Product quantities may be limited and we reserve the right to limit the quantities of any products that we offer.

Our products are handcrafted and made-to-order. Each piece is unique and may have slight variations that are characteristic of artisanal craftsmanship. These variations are not defects but rather a testament to the authenticity and quality of our products.

3. Orders and Payments

When you place an order through our Services, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

Payment must be received in full before we process and ship your order. We accept major credit cards, debit cards, and other payment methods as displayed on our website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

All purchases are for personal use only. Resale of our products without prior written consent is strictly prohibited. We reserve the right to cancel orders that we believe are intended for resale.

4. Prices and Billing

All prices displayed on our website are in US Dollars (USD) unless otherwise specified. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account information, including email address and payment information, so that we can complete your transactions and contact you as needed.

Sales tax will be added to the purchase price as deemed required by us. We are not responsible for any additional customs duties, taxes, or fees that may be applied by your local authorities for international shipments.

5. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control. Risk of loss and title for all products pass to you upon delivery to the carrier.

You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by you. Additional shipping charges may apply for address corrections or reshipments.

For international orders, you are responsible for all customs duties, import taxes, and any other fees required by your country. These charges are not included in the product price or shipping cost.

6. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. By making a purchase, you agree to the terms outlined in our Return Policy, which is incorporated into these Terms by reference.

7. Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Mermerica or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent, except for your personal, non-commercial use.

The Mermerica name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Mermerica. You may not use such marks without our prior written permission.

8. User Content

Our Services may allow you to post, submit, or transmit content such as reviews, comments, and photos ("User Content"). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

You represent and warrant that you own or have the necessary rights to submit User Content and that your User Content does not violate the rights of any third party. You agree not to submit User Content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or resources that are not owned or controlled by Mermerica. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Mermerica shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Disclaimer of Warranties

OUR SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that our Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that our Services or the servers that make them available are free of viruses or other harmful components.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MERMERICA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES OR PRODUCTS.

Our total liability to you for any claims arising out of or relating to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mermerica, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from your use of our Services, your violation of these Terms, or your violation of any rights of a third party.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in Istanbul, Turkey.

14. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by updating the date at the top of these Terms and, in some cases, we may provide additional notice. Your continued use of our Services after any changes constitutes your acceptance of the new Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Mermerica regarding your use of our Services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms, please contact us at: