Question 1

What does "made-to-order" mean?

Accepted Answer

Made-to-order means that each product is crafted specifically for you after you place your order. Unlike mass-produced items, your piece is created individually by our artisans, ensuring the highest quality and attention to detail. This process typically takes 5-10 business days before shipping.

Question 2

How long does delivery take?

Accepted Answer

Delivery times depend on your location and include our production time (5-10 business days). After production, shipping typically takes 5-14 business days for international orders.

Question 3

Where do you ship?

Accepted Answer

We ship worldwide to over 100 countries. Shipping options and delivery times vary by location.

Question 4

What is your return policy?

Accepted Answer

Because all our products are made-to-order and crafted specifically for each customer, we do not accept returns or offer refunds for change of mind.

Question 5

Can I customize my order?

Accepted Answer

Yes! We offer various customization options depending on the product. Please contact us before placing your order to discuss your specific requirements.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available through our secure checkout.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us by email at info@mermerica.com or via WhatsApp at +90 532 774 32 92. Our team typically responds within 24-48 hours during business days.

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